Professional with 5+ years of IT support experience, now aiming to shift into customer service & retail sales at WE. Skilled in problem-solving, tech-savvy, and great with people.
Work Experience
Empowering Creativity through
Ahmed Zewail Schools
IT Support Specialist
Delivered full-spectrum technical support to staff and students, including PC maintenance, system recovery, and Windows setup. Trained non-technical users on device use and resolved helpdesk tickets in a timely and efficient manner. Managed network setups including TP-Link and WE routers and facilitated file sharing across devices. Ensured printers (Ricoh, HP, Kyocera) were properly installed and maintained for daily operations.
GEMS American Schools (Sohag)
IT Administrator
Coordinated project tasks, ensuring adherence to engineering standards and regulations. Oversaw school-wide IT operations, device setup, and software installation. Implemented security protocols and routine system checks to ensure data protection. Supported online learning tools and smart board calibration for classroom delivery. Assisted users with setting up devices and explained basic tech concepts clearly. Provided friendly, solution-oriented support for staff and students on a daily basis.
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